Why 300+ Businesses Love Our Free Support
🐛 Bug Fixes Included
📝 Content Updates
🎓 Free Training
You've just launched your new website. It's live, it's beautiful, and you're excited. But then you notice: a typo here, an image that needs swapping, or you're not quite sure how to add a new blog post.
This is where most agencies say: "That'll be extra."
Not us. Every website from AzienBiz comes with 30 days of free support. Bug fixes, content changes, training, and more — all included at no extra cost. In this guide, we'll walk you through exactly what's covered during your first month.
🎁 What's Covered in Your Free Support
🐛
Bug Fixes
Broken links, forms not working, layout issues — we fix it all at no cost.
📝
Content Updates
Text edits, image swaps, minor content additions. Tell us what to change.
🎓
Training
One-on-one sessions to teach you how to update your own site.
🔒
Security Checks
We monitor for vulnerabilities and apply security patches.
⚡
Performance
Speed tests and optimization to keep your site fast.
📞
Priority Support
Your emails and calls jump to the front of the queue.
🐛 Bug Fixes — Everything Covered
Sometimes things don't work perfectly on launch. We fix that. During the first 30 days, we'll address:
- Broken links – Any internal or external links that don't work.
- Form issues – Contact forms not sending? We fix it.
- Layout problems – Something looks off on mobile or tablet? We adjust.
- JavaScript errors – Any functionality not working as intended.
- Browser compatibility – Issues in Chrome, Safari, Firefox, or Edge.
- Loading speed – If your site is slow, we optimize.
No charge. No limits. Just fixes.
📝 Content Changes — You Ask, We Update
Launch day often reveals small typos or images you want to swap. During the first 30 days, we handle:
- Text edits – Fix typos, rewrite sentences, update product descriptions.
- Image replacements – Swap out photos or graphics.
- Adding pages – Need one more service page? We'll add it.
- Menu changes – Reorganize your navigation.
- Footer updates – Change copyright, add social links.
Just email us what you need changed, and we'll do it. No extra forms, no approvals — just action.
🎓 Training — Learn to Manage Your Own Site
We don't want you dependent on us forever. During the first month, we'll train you to:
✍️ Add Blog Posts
Step-by-step training on writing and publishing blog posts.
🖼️ Change Images
Swap out photos, update banners, manage your media library.
📄 Edit Pages
Update text, add new sections, change layouts (within limits).
📊 View Analytics
How to see your traffic, where visitors come from, and what they do.
Training is one-on-one via video call or phone. We also provide recorded tutorials you can watch anytime.
🔒 Security Monitoring — We've Got Your Back
New websites can be vulnerable. During the first 30 days, we:
- Monitor for hacks – Daily security scans.
- Apply patches – Update plugins, themes, and core software.
- Backup your site – Daily backups in case something goes wrong.
- Check for vulnerabilities – Identify and fix weak points.
After 30 days, you can continue security monitoring through our maintenance package, or we'll show you how to do it yourself.
24h
Average Response Time
📞 Support Hours & Response Times
During your free support period:
- Email support: 9am-6pm EST, Mon-Fri. Response within 4 hours.
- Phone support: By appointment, we'll schedule a call.
- Emergency fixes: If your site goes down, we respond within 2 hours, even on weekends.
We're here to help you succeed. Don't hesitate to reach out.
⏰ What Happens After 30 Days?
Your free support doesn't mean we abandon you. You have options:
DIY Mode
$0
- You update your own site
- Training videos included
- Community support
Pay-As-You-Go
$50/hr
- Pay only when you need help
- No commitment
- Same-day service
Monthly Maintenance
$99/mo
- 2 hours of updates/month
- Security monitoring
- Priority support
⭐ What Clients Say About Our Support
"The free support was a lifesaver. I had a million questions the first week, and they answered every one. They even fixed a typo I found at 10pm on a Sunday. Unreal service."
— Sarah, Toronto E-commerce Store
"I was worried I wouldn't know how to update my own site. They spent an hour on Zoom walking me through everything. Now I add blog posts myself. The training alone is worth more than I paid."
— Mike, Vancouver Real Estate
"Other agencies wanted to charge me $200 just to swap a photo. AzienBiz did it for free during my first month. That's how you build trust."
— David, Miami Restaurant Owner
⚖️ Our Support vs Other Agencies
| Factor | Other Agencies | AzienBiz |
|---|
| Free Support Period | ❌ None or 7 days | ✅ 30 Days |
| Bug Fixes | ⚠️ Often extra | ✅ Included |
| Content Changes | ⚠️ Billable per hour | ✅ Included |
| Training | ❌ Rarely offered | ✅ One-on-one |
| Security Monitoring | ❌ Extra cost | ✅ Included |
| Response Time | Days or weeks | Hours |
💰 One-Time Pricing (Includes Free Support)
Starter
$300 one-time
- 3 pages
- Mobile responsive
- 30 days free support
Small Business
$500 one-time
- 5 pages + blog
- CMS included
- 30 days free support
Professional
$800–$1200 one-time
- 10+ pages
- Custom design
- 30 days free support
Every package includes 30 days of free support. No hidden costs.
🚀 Get Your Website + Free 30-Day Support
Bug fixes · Content updates · Training · Security · All included
Start Your Project
❓ Frequently Asked Questions
What is included in the free 1 month support?
Our free 1 month support includes bug fixes, content updates, minor design changes, website training (how to use your CMS), security monitoring, performance optimization, email support, and priority response. All at no extra charge.
How long does the free support last?
The free support lasts for 30 days from the date your website is delivered. You get a full month to request any changes, fixes, or training.
What counts as a 'bug fix'?
Bug fixes include any issues with functionality: broken links, forms not submitting, layout problems on specific devices, JavaScript errors, or anything that isn't working as intended. We fix it at no cost.
Can I request content changes during the free support period?
Absolutely. You can request text edits, image replacements, or minor content additions. We'll make those changes for you during the first 30 days at no extra charge.
Do you offer training on how to use my website?
Yes! We provide one-on-one training sessions (video or phone) to show you how to update your website, add blog posts, change images, and manage your content. We also provide video tutorials.
What happens after the 30 days?
After 30 days, you have options: continue with pay-as-you-go support ($50/hour), sign up for our monthly maintenance package ($99/month), or go it alone — you own the site and can update it yourself using the training we provided.
Is there a limit to how many support requests I can make?
No limit. You can contact us as many times as you need during the 30 days. We're here to help you get comfortable with your new website.
How do I request support?
You can email us at azienbiz@gmail.com, call +92 334 8743301, or use our contact form. We typically respond within 2-4 hours during business days.
Do other agencies offer free support?
Most agencies charge for every little change. We include a full month of free support because we want you to succeed. It's part of our commitment to your satisfaction.
About AzienBiz
AzienBiz helps small businesses launch with confidence. Every website comes with 30 days of free support — because your success is our success. We've helped over 300 clients get comfortable with their new sites.
📞 +92 334 8743301 | ✉️ azienbiz@gmail.com
