If you're not delighted with your website within 30 days, we'll refund every penny. No fine print. No hassle. No hard feelings.
Let's be honest: hiring a web designer can be scary. What if you don't like the design? What if they disappear? What if you waste thousands of dollars and get nothing?
We get it. That's why we offer the strongest guarantee in the industry: 100% money-back, no questions asked, within 30 days.
We've refunded money to clients who weren't happy — and we're proud of that. It shows we stand behind our work. In this guide, we'll explain exactly how our guarantee works, why we offer it, and what it means for you.
We build your site in 7 days. You review it, test it, use it. Take your time — you have 30 full days from delivery.
If you're happy, great! You own the site forever. If you're not — for any reason — you decide to request a refund.
Email us or call. Say "I'd like a refund." Within 24 hours, your money is back in your account. No forms, no justification, no guilt trips.
That's it. You keep all the work we did. We part ways as friends. No hard feelings.
Most companies have pages of conditions for refunds. Ours is simple:
If you're unhappy within 30 days, you get 100% of your money back.
No restocking fees. No "we'll give you store credit." No "you used our time so we deduct." Just a full, immediate refund.
We want you to know exactly how often this happens:
5 refunds out of 300+ clients. That's less than 2%. We're proud of that. And every single one got their money back immediately, no questions asked.
Yes, we've actually had to give refunds. Here's what happened:
"I requested a refund because I decided to pivot my business and no longer needed a website. I felt bad because the work was great — it just wasn't right for my new direction. AzienBiz refunded me within hours and even wished me luck. Class act."
— Sarah, Toronto
"I'll be honest — I was just nervous about spending money. The site was fine, but I panicked. I asked for a refund, and they gave it immediately. No questions. A month later, I came back and hired them again because I realized my mistake. They welcomed me back like family."
— Mike, Vancouver
"The design wasn't what I envisioned. I told them, and they offered to revise. But I was set on getting a refund. They refunded me in one day, no hassle. I ended up recommending them to a friend because of how they handled it. Integrity matters."
— David, Miami
Three reasons:
We're confident you'll love our work. We'd rather take all the risk than have you worry.
We believe in doing the right thing. If you're not happy, you shouldn't pay. Period.
Even clients who get refunds refer us to others. They remember how we treated them. Trust is worth more than a single sale.
While the 30-day refund window closes, we don't abandon you:
We're not here to trap you. We want you happy, even if it's past 30 days.
"The guarantee is what sold me. I'd been burned before by agencies that took my money and disappeared. Knowing I could get a full refund gave me the confidence to move forward. I didn't need it — the site was perfect — but it was nice to have."
— Jennifer, Calgary Business Owner
"I've never seen a web design company offer a real money-back guarantee. Most have so many conditions it's impossible. AzienBiz actually means it. That's why I trusted them."
— Robert, Chicago Real Estate
"I was skeptical about hiring someone online. The guarantee made it risk-free. Best decision I made."
— Lisa, Toronto Fitness Studio
| Factor | Other Agencies | AzienBiz |
|---|---|---|
| Money-Back Guarantee | ❌ Rarely | ✅ 100% 30-Day |
| Conditions | ⚠️ Pages of fine print | ❌ None |
| Refund Speed | Weeks or months | Within 24 hours |
| Keep the Work? | ❌ Usually not | ✅ Yes, you keep it |
| Questions Asked? | ⚠️ Interrogation | ❌ None |
If you ever need it, here's how simple it is:
Subject: "Refund Request" — that's it.
Say "I'd like a refund." We'll process it while you're on the phone.
Refund processed within 24 hours. No questions asked.
All prices covered by our 100% money-back guarantee. You literally cannot lose.
30-day guarantee · No questions asked · Full refund · You keep the work
Get Your Risk-Free Website
AzienBiz has helped over 300 small businesses build websites with complete peace of mind. Our 100% money-back guarantee means you literally cannot lose. We've refunded clients who weren't happy — and we're proud of that. Integrity matters.
